Zeauxdiac | refund policy

Refund Policy

Return Eligibility

At Zeauxdiac, we want you to be completely satisfied with your purchase. If for any reason you are not, you can return eligible items within 30 days of receiving your order. To qualify for a return, the item must be:

In its original condition and packaging.
Unused and free from any signs of wear or damage.

Process for Initiating Returns

To initiate a return, please follow these steps:

Contact our customer service team at support@zeauxdiac.com to request a return authorization.
Provide your order number, item details, and reason for the return.
Once your return is authorized, we will provide you with instructions on how to return the item.

Refund Methods and Processing Time

Refunds will be processed using the same payment method used for the original purchase. Please allow 7-10 business days for the refund to reflect in your account after we receive the returned item. You will receive a confirmation email once your refund has been processed.

Special Cases

We understand that sometimes things don’t go as planned. In the case of:

Damaged Items: If your item arrives damaged, please contact us within 48 hours of receipt. We will arrange for a replacement or refund.
Wrong Items: If you receive an incorrect item, please notify us within 7 days of delivery. We will send you the correct item and arrange for the return of the incorrect one at no additional cost.

Exceptions to the Policy

Items marked as non-returnable during the purchase process (such as custom or personalized items) are not eligible for return or refund. Additionally, any items returned without prior authorization or outside the specified return window may not be eligible for a refund.